All of our jewelry is nickel-free, lead-free, hypoallergenic, .925-and-above Sterling Silver.
We give priority to security and always ensure that your personal information will not be sold or disclosed to third parties.
We do not store any credit card information in our system.
For more information about data storage or any security related topic, please have a look at our Privacy Policy.
As the purchaser, you are responsible for making sure jewelry can be lawfully imported to your destination country. When you order from indepthdivejewellery.com, you are the importer of record and must comply with all laws and regulations of your country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees charged by your country.
As the receiver of international jewelry items, you may be subject to such import taxes, customs duties, and fees, which are charged upon arrival in your country. Any charges for customs clearance are the responsibility of the buyer; we have no control over these charges and do not know which, if any, charges will apply.
Customs policies vary from country to country; if you are not sure, you should contact your local customs office for information. When customs clearance procedures are required, they may cause delays beyond our original delivery estimates, but in most cases are non-issues.
This warranty covers any defects in material or workmanship and includes any repair work necessary to bring the jewelry back to original condition. Any damage caused by misuse or neglect is not covered by this warranty.
If you don’t see what you’re looking for, simply ask using our Contact page, of if you prefer, call us on WhatsApp +66 81 862 8267.
If for any reason you wish to cancel your order, please contact us via email info@indepthdivejewellery.com or call us on WhatsApp +66 81 862 8267 . There is a 20% restocking fee to cancel Special Order items. If your order has already shipped, please send back the item(s) using the original parcel or a protected, padded envelope. Jewelry cannot be mailed back using regular envelopes due to problems with postal handling.
All of our jewelry is made to order. We offer exchange only and NO refund.
Shipping fees are nonrefundable, unless we shipped an incorrect item or the item is defective. Returns are accepted up to 30 days from the ship date. You must call for a return authorization number (RA#).
Please call our customer service team at +66 81 862 8267 or email: info@indepthdivejewellery.com for return authorization and instructions before you return any items. Jewelry cannot be mailed back using a regular envelope due to problems with postal handling. Jewelry must be returned in the original packaging or other padded/reinforced mailer.
A return authorization (RA) number must be requested within 5 days of receiving an order and that number must be clearly written on the outside of the returned package. Assortments must be returned as complete packages. A 20% restocking fee is charged for orders received without an RA number or for orders returned after 5 days limit. Credit will be issued upon inspection.
There will be a 20% restocking fee for all orders returned if the customer makes error ordering and wants to return an item. Returns only, do not include exchange.
